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Company FAQ
QUESTION:
Does SAMAND® sell
to residential or business end users?
ANSWER:
No. SAMAND® is a wholesale carrier. Our customers include
local access carriers, mobile carriers, wholesale and retail long distance
carriers, and prepaid service providers. They, in turn, make our services
available to their residential and business customers
QUESTION:
Are carriers required to work exclusively with SAMAND®?
ANSWER:
No. Carriers are not required to work with SAMAND® exclusively.
However, some do work exclusively with SAMAND® because they find this simpler, cheaper and
conducive to better quality than managing a complex routing table. These
carriers outsource their call completion to SAMAND®; not because we
require exclusivity but because exclusivity is the best solution for them.
QUESTION:
Does SAMAND®sell
proprietary hardware and software?
ANSWER:
No. SAMAND® has
developed and patented proprietary which enables it to deliver extremely high
quality with Internet economics; and SAMAND® uses that software to improve the
service it delivers to its carrier customers. SAMAND® is a carriers'
carrier and not a software or equipment vendor.
QUESTION:
What is SAMAND®?
ANSWER:
SAMAND.net is SAMAND®'s
global VoIP network reaching over 175 countries.
QUESTION:
How do carriers connect to SAMAND®?
ANSWER:
Carriers connect to SAMAND® from
their premises through their own Internet telephony equipment or by using New
Border equipment on their premises provided by SAMAND; some carriers use
TDM connections to SAMAND® SuperPoPs
in New Jersey, Tehran,
London, or Germany. SAMAND® supports
many connection protocols including SS7, C7, and ISDN. View the minimum
requirements needed to interconnect.
QUESTION:
What and where are SAMAND® Super
Pops?
ANSWER:
SAMAND® Super
Pops are carrier-class, voice service facilities at which carriers can make
traditional TDM connections with SAMAND® to originate and terminate calls
SS7, C7, and ISDN interconnects are all supported.
SAMAND®'s
Super Pops are strategically located in Jersey City,
NJ,USA;
Tehran,Iran;
London, England;
and Frankfurt, Germany.
QUESTION:
How does SAMAND® interface
with carrier networks?
ANSWER:
SAMAND® uses
standard interfaces particular to the country in which the equipment is
located. Switch connections are standard PSTN interfaces including PRI,
E&M, T1/E1, DS3, R2 and SS7.
QUESTION:
How does SAMAND® differ
from clearinghouse/settlement providers and minute brokers?
ANSWER:
SAMAND® is
one of the ME's largest carriers based on minutes of international traffic. The
company sells wholesale long distance voice services that are carried over the
company's own global VoIP network - SAMAND® -- which transmits millions of
minutes every month between more than 175 countries worldwide. SAMAND® takes
end-to-end responsibility for call completion, network management and routing. SAMAND® manages
its own switches, routers, test equipment, IP gateways and IP backbone
capacity, enabling SAMAND® to
react quickly, dynamically routing and re-routing as network conditions
warrant, to changing traffic patterns, and to maintain high quality call
completion using its patented Best Value Routing applications.
QUESTION:
How can SAMAND® assure
quality call completion on the Internet?
ANSWER:
SAMAND® provides high quality call completion on the Internet
using its sophisticated, patented Best Value Routing applications. Learn more
about SAMAND®'s Best Value Routing.
QUESTION:
Does SAMAND® offer 24/7 network management?
ANSWER:
Yes. SAMAND®'s Network Operations Center (NOC) provides technical
support to SAMAND® customers and suppliers on a 24/7 basis. In addition, SAMAND®'s highly skilled deployment and provisioning staffs
provide technical assistance six days a week, 24 hours a day for carriers
connecting to SAMAND®.
QUESTION:
Does SAMAND® have SS7/C7
capabilities?
ANSWER:
Yes. SAMAND®'s network has SS7/C7 (Signaling System 7) signaling
capability at all Super Pop locations. The connections between carrier switches
and collocated SNARCs also support SS7/C7 connectivity.
SS7/C7 is the international standard protocol used to improve call-flow
management. SAMAND uses SS7/C7 technology to ensure efficient routing, high
quality call completion, billing accuracy, and capacity management. SAMAND® uses SS7/C7 technology to ensure that service quality
meets or exceeds that of PSTN (Public Switched Telephone Network).
QUESTION:
What is SAMAND®'s business model?
ANSWER:
SAMAND® charges carrier customers for originating calls and
pays suppliers for terminating calls. If a carrier both routes traffic to SAMAND® AND terminates traffic from SAMAND®, SAMAND® settles with the carrier.
QUESTION:
In which currency does SAMAND®bill/pay suppliers?
ANSWER:
SAMAND® generally bills or pays in US dollars. Special
currency arrangements can be considered upon request.
QUESTION:
Does SAMAND® offer free calls on the Internet?
ANSWER:
No. SAMAND® sells wholesale services over its network, SAMAND®, which is overlayed on the Internet. Carriers and
service providers use SAMAND® to get worldwide tier-1 quality call termination at
extremely attractive prices. SAMAND® always charges for its services.
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